WorkWise Business Alerts from ACG

Monitors Changing Business Conditions
Creates a More Responsive Organization

Keeping customers and personnel "in the know" and acting as
"communication central" for your company's back office, front office
and e-commerce systems, WorkWise Business Alerts monitors data
fields for specified activity and automatically communicates that activity
to the appropriate customers and personnel via email. WorkWise Business
Alerts provides these connections in one customizable, off-the-shelf
package that's easy to implement and easy to modify as business
requirements grow and change.

With WorkWise Business Alerts online, business cycle times shorten,
communication improves, and customers benefit from personalized
attention in every transaction. With WorkWise Business Alerts, your
information remains alive, and your databases actively contribute to the
operation of your business and the satisfaction of your customers.

WorkWise Business Alerts enables you to:

• Monitor date and time-sensitive events

• Check status of data, such as credit holds, inventory thresholds,
  sales ratios, urgency levels, and priority client transactions

• Merge data into email messages

• Forward data, files, and messages to the next person in the pipeline

WorkWise Business Alerts allows your system to:

• Enable employees to make better decisions

• Improve customer service

• Respond in real time to changing business conditions

WorkWise Business Alerts is a powerful monitoring tool

WorkWise Business Alerts monitors scores of back-end databases
and software programs. These include core department tools (including
legacy systems) in accounting, e-commerce, manufacturing, order
management, inventory tracking, sales automation, and HR. All you
do is spend a few minutes setting up business rules and schedules
for WorkWise Business Alerts to follow.

WorkWise Business Alerts keeps business data flowing

For example, for a national hard goods distributor, when WorkWise
Business Alerts detects a delivery delay, it identifies the customers who
are affected, notifies them, offers them a discount on future purchases
for their patience, and alerts their corresponding sales representatives.
It also notifies the customer and sales representative when the
product is ready to ship.

WorkWise Business Alerts goes to work immediately

There's no need for complex programming or highly skilled IS personnel,
to use WorkWise Business Alerts. There are no SQL statements to write,
no DLLs to create, and no Windows API or scripting to do. Just decide
which tasks or circumstances should trigger an email, and WorkWise
Business Alerts executes your instructions.

WorkWise Business Alerts: no programming required!

Simply specify

1) where to watch,

2) conditions to watch for, and

3) steps to take when that condition is detected.

WorkWise Business Alerts is Widely Compatible

WorkWise Business Alerts works with virtually any ODBC or OLE DB
compatible database, including IBM, Informix, Microsoft, Oracle,
Pervasive Software, Sybase, and more. WorkWise Business Alerts
can send email via any SMTP or MAPI-compatible mail server.